Terms of Service

1. Overview

NCLEX Nerds ("we," "us," "our") operates nclexnerds.com and the NCLEX Nerds mobile app, a platform providing NCLEX-RN preparation including video lessons, NGN-format practice questions, MeSH-aligned medical terminology, and PubMed-linked literature. By creating an account or purchasing a plan, you agree to these terms.

2. Subscription & Billing

We offer three paid options:

• Monthly subscription: a recurring monthly charge that renews automatically until you cancel.
• 6-Month access: a one-time payment that grants 180 days of access from the purchase date. Does not auto-renew.
• Annual access: a one-time payment that grants 365 days of access from the purchase date. Does not auto-renew.

By subscribing or purchasing prepaid access, you authorize the charge for the applicable amount on the date of purchase, and (for monthly subscriptions only) on the same date each subsequent month until you cancel.

You will receive a receipt for each payment — from us for purchases made on our website, or from Apple or Google for purchases made in the mobile app.

3. Purchases Made in the Mobile App

Plans purchased inside the NCLEX Nerds app are billed by Apple (App Store) or Google (Google Play) to the payment method on your store account — we never see or store your card details for those purchases.

• Monthly subscriptions purchased in-app renew through your store account and are cancelled in your device's subscription settings (App Store or Google Play subscriptions), not on our Account page.
• 6-Month and Annual access purchased in-app are one-time prepaid purchases. They do not auto-renew and there is nothing to cancel — access simply expires at the end of the prepaid window.
• Refunds for in-app purchases are handled by Apple or Google under their own policies — request them through the store, not from us. Section 7 below applies to purchases made directly on nclexnerds.com.

Your access is tied to your NCLEX Nerds account, not your device: a plan purchased in the app also unlocks the website, and a plan purchased on the website also unlocks the app.

4. Promotional Rates

From time to time we offer promotional pricing via promo codes. Unless stated otherwise for a specific promotion: a discounted monthly rate locks in for the life of your subscription — even when public pricing increases, your rate stays where it started for as long as your subscription remains continuously active. Canceling forfeits a locked-in rate; if you later re-subscribe, you do so at the public rate at that time. Discounts applied to one-time purchases apply to that purchase only.

Subscribers who joined under our inaugural LAUNCH rate keep that rate under the same conditions. The LAUNCH promotion itself has ended.

5. What's Included

A paid plan grants you full access to:

• All video lessons across every unit in the NCLEX-RN curriculum
• The full NCLEX-style practice question bank, including NGN item types (bowtie, matrix, select-N, case-study cohorts) — every new question we add is included free for users with active access
• All MeSH-aligned medical terminology with spaced repetition
• PubMed literature references on every lesson
• Progress tracking across lessons, vocab, and practice

6. Free Tier

Users who create a free account receive full access to Unit 1 (Cardiovascular) — every lesson video, vocabulary term, and practice question in that unit, with no time limit and no credit card required.

Free tier access does not expire. Upgrading to a paid plan unlocks all remaining units and the full question bank.

7. Cancellation

You may cancel your monthly subscription at any time. If you subscribed on our website, cancel from your Account page — self-service, no email or phone call required. If you subscribed in the mobile app, cancel in your device's subscription settings (App Store or Google Play); your Account page will point you to the right place.

Upon cancellation, your access continues through the end of your current billing period. You will not be charged again. Once your billing period ends, your account reverts to the free tier.

6-Month and Annual access are one-time purchases and do not renew. There is nothing to cancel — access simply expires 180 or 365 days after the purchase date.

8. Website Purchases Are Final

Purchases made directly on nclexnerds.com are final and non-refundable. (Purchases made in the mobile app follow Apple's or Google's refund policies — see Section 3.) By completing a website purchase, you acknowledge and agree that:

• You will not receive a refund for forgetting to cancel your monthly subscription
• You will not receive a refund for not using the service
• You will not receive a refund for deciding the service is not right for you
• You will not receive a refund for unused time on 6-Month or Annual access
• You will not receive a partial refund for unused time within a billing period

We may issue a refund at our discretion only if a technical issue on our end prevented you from accessing the service. We may also extend your access period on a case-by-case basis if you contact support.

9. Before Disputing a Charge

If you have questions about a charge, reach out to us before filing a dispute with your bank or credit card company. Email support@nclexnerds.com.

10. Account Responsibility

You are responsible for maintaining the security of your account. Each account is for individual use only and may not be shared with others. We reserve the right to terminate accounts that violate this policy.

11. Content Ownership

All course content — video lessons, practice questions, explanations, terminology, study materials, and the platform software itself — is the intellectual property of NCLEX Nerds. Your subscription or annual purchase grants you a personal, non-transferable license to access and use the content for your own NCLEX preparation purposes. You may not copy, distribute, reproduce, or republish any content.

12. No Outcome Guarantee

We operate with due regard for proper learning — building the platform around how nurses actually study and what the NCLEX actually tests. But we do not guarantee that you will pass the NCLEX. Ultimately, the learner bears responsibility for using the tools properly and ultimately passing on their own accord.

Nothing on this platform should be construed as medical advice, clinical guidance, or a substitute for professional judgment in patient care. The content is intended for examination preparation only.

13. Changes to These Terms

We may update these terms from time to time. If we make material changes, we will notify you via email. Continued use of the service after changes constitutes acceptance of the updated terms.

14. Contact

Questions about these terms or your account? We're available Monday through Friday and reply within 48 hours.